Experience & Impact

  AFC Urgent Care | Tigard, OR  February 2022 – Present

· Ranked #1 in Oregon and nationally in 2025, for Occupational Health sales through proactive referral-based selling and premium account service.

· Managed a portfolio of corporate clients, ensuring retention while generating new revenue through upselling, cross-selling, and customized solutions.

· Drove full-cycle sales including prospecting, discovery, contract negotiation, onboarding, and long-term relationship management.

· Partnered with marketing and leadership to deliver client engagement strategies aligned with brand values and growth goals.

· Ensured CRM data accuracy in Salesforce to track pipeline health, forecast revenue, and maintain executive-level reporting integrity.

  Crow Engineering | Beaverton, OR  April 2021 – February 2022

· Oversaw operations across three office locations, supporting executive leadership and managing high-value client accounts.

· Streamlined contracts, reporting, and data processes to reduce project turnaround times and strengthen client satisfaction.

· Acted as liaison between clients and internal teams, aligning service delivery with expectations.

  Vancouver, WA November 2017 – November 2020

· Managed complex medical scheduling, provider coordination, and healthcare logistics during spouse’s leukemia treatment.

· Developed resilience, time management, and advocacy skills while navigating highly regulated healthcare systems.

  PenAir | Anchorage, AK November 2016 – November 2017

· Supervised a 45-person premium service team delivering client experiences that met FAA and company standards.

· Directed customer recovery efforts with empathy and professionalism, ensuring loyalty during disruptions.

· Represented the station with regional and executive leadership, including VP and CEO.

· Led hiring, onboarding, and coaching programs to ensure operational excellence.

  Alaska/Horizon Air Group | Portland, OR  September 2011 – October 2016

· Led cross-functional airport operations, ensuring smooth ordination of ground crews, customer service, and flight coordination in high-pressure, time-sensitive environment.

· Managed real-time crew scheduling and compliance for in-flight teams, pilots, aligning operations with federal regulations, union contracts, resolving irregular operations, adjusting staffing, and supporting crisis communications.

· Trained and mentored new hires on safety protocols, FAA regulations, and service procedures, conducting safety briefings and simulations to build readiness.

Big Red Christmas Barn | Newberg OR   AUGUST 2003 - January 2006

· Directed full P&L and daily operations of a specialty retail business with ~$30K in managed inventory, overseeing financial reporting, payroll, POS systems, merchandising, and vendor strategy 

· Drove 85% revenue growth over three years, outperforming regional competitors and establishing the store as a local market leader 

· Recruited, trained, and led a team of 5 employees, implementing operational processes that improved efficiency, accountability, and customer experience 

· Transitioned business from a seasonal (Sept–Jan) model to expanded year-round operations, increasing revenue stability and long-term growth

Founder & Director – Nonprofit Youth Sports Organizations 2003 – 2016

· Founded and led by a nonprofit sports organization, managing full operations including twenty-four coaches and assist coaches, for Volleyball, Basketball and Baseball.

· Designed and led training programs for coaches, assistant coaches, and 148 youth athletes across multiple sports organizations, Volleyball, Basketball and Baseball.

· Managed skill assessment and created individualized and team-focused development plans.

· Directed multi-team clubs, overseeing budgets, compliance, and certification processes (e.g., USA Volleyball, OSAA, NCAA Standards).

· Facilitated workshops, meetings, and program evaluations to ensure effectiveness and alignment with goals.

Coach & Referee - City of Vancouver Park and Recreation 2022 - 2026

· Officiate competitive and recreational adult volleyball leagues while ensuring rule enforcement, conflict resolution, player safety, and a positive participant experience

· Oversee end-to-end gym operations, including facility setup and breakdown, team coordination, scheduling, and on-site supervision to ensure efficient, organized league play